How are accounts billed?

Each account is billed between the first and the 7th day of the month based on the number of devices.   Credit card on file is automatically charged.

Do I get charged while my device is off?

Yes. All devices are billed for, even if they are off. Each device consumes server resources; CPU, RAM and disk space even when it’s not being used. To avoid getting charged for a device that is no longer needed please delete the device.

Are payments secure?

Yes, all payments are secured, and processed though Braintree, a PayPal company. All transactions are encrypted and processed with accordance to PCI standards. Braintree is a validated Level 1 PCI DSS Compliant Service Provider

What are the accepted payment types?

Credit and Debit Cards. There are more available options for enterprise customers.

If you have a billing question please contact the billing department at billing@cloudpixel.com