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I was sitting down at my desk working, when I received the IM.
Larry: Hey, our package arrived at JFK
Larry: Let me know if you need help picking it up.
Me: No worries. I will take care of it.
Larry: Here’s the phone number the left and the Package #. It must be picked up with 48 hours or they will start charging us for storage.
I was super excited; I advocated for making this Kiosk prototype. I had spent nights working with the vendor in China. It was my baby project.
I dialed the phone number immediately. And it kept on Ringing, no one picked up. I called again in 30 minutes, then in an hour then every 15 minutes. The phone kept on ringing and no one ever picked up. I did some research online and found out that the airport cargo office opens at 7:00 in the morning. I called them the following morning, and still no one picked up. After my 3rd call I understood that they are ignoring the phone on purpose. I called my retailer friend who imports a lot of merchandise from Asia. He simply told me the following:
I was in the car at 5:30 the following morning heading to JFK. Finding the right building for pickup was quite challenging. It seemed like none of the GPS applications had that building on the map!!! Around 7:30 I was inside the building. I approached the window and said
The lady behind the glass said nothing!!
After a few tries, she seemed disappointed but looked at me. I explained to her that I’m here for a package that was sent from China and would love to pick it up.
Where’s the paper work? – She asked
What paper work? – I inquired
The paperwork… The PAPERWORK!!!
What type of paperwork? Is there a form I need to fill out?
She walked away!! I waited for a few more minutes. A young gentleman came to the window. I told him the same thing and gave him the package #. He took it and walked away without saying anything.
About 30 minutes later, I asked the person behind the window if the young gentleman was able to find my package. She told me that she didn’t know who I was talking about!!! I gave her the shipment number again…
Around 10:00 AM I was told that they found my shipment and they needed something to prove that I worked for CloudPixel. My business card was not good enough. I needed a document on a letterhead and it had to be a print out. I ran out to the nearest Hotel and printed about 20 different pages of company documents that had my name on it. When I returned to JFK I was excited to know that one of these documents was sufficient. I sat down waiting for the package with a huge smile on my face. I couldn’t wait to test it.
Around 11:30 AM I was told to go to the US Customs building to pay for the package, so I did. When I returned around at 12:30 PM in the afternoon, I was told that everything is in order now and I can pay the port fees. $60 later, I was given a number and asked to wait in the warehouse until they bring the package out. I couldn’t be more excited…
Around 1:00 PM, they still couldn’t find the package. Someone said it might be in the cage!! They put valuable stuff in there.
Around 2:00 PM, they told me that someone will be going to check inside the cage soon.
Around 2:20 PM they brought a package out. 2 crates. That was it.
I loaded it in the car and took it to CloudPixel’s lab. This was the least productive day in my career, but yet, I was really excited… I finally get to enjoy the new hardware 🙂
I remember as I was taking the parts out of the crates thinking what if the screen was damaged during shipment? Would I go again through the same experience to pick up a replacement?
Luckily, our amazing vendor had secured the parts really well. Nothing was damaged.
Here are some of the pictures from that wonderful day. The day CloudPixel received its first custom-made kiosk.
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